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Organizational Effectiveness Through Feedback Management
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>> Events
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for a
Survey Workshop
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of newly scheduled workshops.
We target areas where interest has been shown.
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Read
from attendees of Great Brook's Survey Workshops
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View a short online presentation
summarizing the concept of surveying and outlining our courses.
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 Contract Holder GS-02F-0126U
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Has a work colleague attended
one of Dr. Fred's workshops?
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Contact us for a custom private, survey workshop delivered at your company site, which is more cost effective for larger groups to be trained.
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Great Brook is a member of the Resource Center for Customer Service Professionals (RCCSP) Professional Education Alliance.
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Service Insights Newsletter
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Dr. Frederick C. Van Bennekom, principal of Great Brook Consulting, frequently delivers public workshops and delivers presentations at industry conferences. Workshops that we deliver are:
Click on the workshop title to see a description and curriculum outline.
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Survey Design Workshop
Survey Data Analysis Workshop
Survey Workshop Webinar Series
Customer Feedback Program Design Workshop
Design for Supportability Workshop
Please contact us if you would like more detailed information about the workshop curriculum.
Currently scheduled public workshops are shown below. We typically offer the Survey Workshop series 6 to 8 times each year in various locations in the US and internationally. Our international deliveries are managed by Great Brook business partners, and registrations are handled through then. We also offer private workshop deliveries at your office if you have a number of people to be trained.
Date
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Workshop
* Links to Workshop Description *
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City
* Links to Workshop Details *
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Venue
* Links to the Venue *
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Wednesdays and Thursdays,
August 4 to 26,
11 am EDT
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N/A
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Registration through
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October 5-6, 2010
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Embassy Suite, Old Town Alexandria, VA
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October 7, 2010
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Washington DC area
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Embassy Suite, Old Town Alexandria, VA
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October 13-14, 2010
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Customer Feedback Management
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Kuala Lumpur, Malaysia
Details to be posted soon.
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TBD
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October 25, 2010
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Boston area
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Bolton, Mass.
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October 25-27, 2010
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Boston area
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Bolton, Mass.
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November 7-11, 2010
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Survey Design & Data Analysis
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Dubai, United Arab Emirates, hosted by Insights-ME
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Dubai, U.A.E.
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February TBD 2011
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Phoenix, AZ USA
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Hilton Garden Inn, Scottsdale, AZ
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February TBD 2011
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Phoenix, AZ USA
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Hilton Garden Inn, Scottsdale, AZ
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Private Delivery Upon Request
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All workshops
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At your office
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Contact Us to discuss pricing, customization and scheduling
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Note: Soon we will be adding a computer-based training option.| Workshop Discounts & Other Policies |
Early Registration Discount
Early Registration Discount. Register at least 21 days prior to the workshop and receive a $100 discount for our three-day survey workshop series! If registering for fewer than three days, we will prorate the discount. For our new one-day Customer Feedback Program Design Workshop, the discount would be $50.
Early registration discount can be earned in addition to the other discounts discussed below.
Early Payment Discount
Early Payment Discount. Complete payment at least 21 days prior to the workshop and receive a $100 discount for our three-day survey workshop series! If registering for fewer than three days, we will prorate the discount. (Please note "complete payment means the funds are in Great Brook's accounts. Providing a purchase order is not considered a completed payment.) For our new one-day Customer Feedback Program Design Workshop, the discount would be $50.
Early registration discount can be earned in addition to the other discounts discussed below.
Colleague Referral Discount
Multi-Colleague Discount. Perhaps a colleague in your company has attended one of our two- or three-day workshops (raving about it of course!), and you'd like to attend as well now that your survey program is in full swing. Get a referral from that colleague, and Great Brook will extend a discount as described below. The colleague discount also applies for colleagues concurrently attending one of our workshops.
The second person from the company receives $200 off the regular price.The third person receives $300 off the regular price.The fourth person receives $400 off the regular price.The fifth person (and beyond) receives $500 off the regular price. With 5 or more people, consider having a Private Workshop delivered at your site. Contact us to discuss.The above discounts were designed for our 3 day Survey Design & Data Analysis series. If the new registration is for fewer than 3 days of workshop attendance, for example, for our new Customer Feedback Program Design Workshop, then we will prorate the discount.
Please contact us directly to make these special arrangements or indicate your company colleague's name on our registration form in the text box for "How did you hear about us?"
Return Attendance Discount
Previous Attendee Discount. Some people who have attended our workshops contact us later to say that their survey project got put on hold and now they need a refresher. Or, they've seen the listing of the new material we have added and would like to attend again. For previous attendees of one of our workshops, you can attend the same workshop days for a second (or third, hopefully not!) time at half price. Other discounts could be applied at a 50% basis, except for the Multi-Colleague Discount. Please contact us directly to make these special arrangements.
Survey Mentor & Survey Audit Discounts
In addition to our Survey Design & Data Analysis Workshops, Great Brook applies its survey expertise to survey projects for clients, delivering both complete survey projects and targeted consulting for critical aspects of a survey project. We offer discounts to clients who purchase a combination of our workshop and our higher level survey consulting products, in our Survey Mentor and Survey Audit suites of products.
Questionnaire Quality Check is included in our Survey Design Workshop deliverablesSupport Services Questionnaire Review clients receive a $50 discount on our 3-day Workshop seriesSurvey Counselor clients receive a $50 discount on our 3-day Workshop seriesQuestionnaire Designer clients receive a $75 discount on our 3-day Workshop seriesSurvey Consultant clients receive a $100 discount on our 3-day Workshop seriesData Analysis Consultant clients receive a $50 discount on our 3-day Workshop seriesData Analysis, Management Report & Presentation Package clients receive a $200 discount on our 3-day Workshop seriesVoice of the Stakeholder Audit & Survey Audit clients receive a $100 discount on our 3-day Workshop seriesIf you attend the Workshop first and later decide to purchase those survey advisory services, we will apply the discounted amount to the purchase of those services. Workshop registrants also qualify for a 30% discount off the price of the Support Service Questionnaire Library.
Cancellation Policy
What if you have to cancel? If you cancel your registration with at least 14-days' notice, your registration fee will be refunded in full. Cancellations with 7 to 14 days' notice will be subject to a cancellation charge of up to $50 per day of workshop for which you were registered. Cancellations with 7 or fewer days' notice will be subject to a cancellation charge of up to $100 per day of workshop for which you were registered. (The charge would cover the cost of meals to which we've committed at the meeting venue and the cost of processing refunds, particularly on credit cards. Any cancellation charge assessed would be only to cover these costs.)
Can I transfer my registration? You can transfer your registration to a colleague or to a later workshop delivery, which would most likely avoid all the cancellation charges.
What if we have to cancel? If we should have to cancel the workshop due to an inadequate number of registrants -- which has never happened -- we will give registrants at least 14-days' notice. Under no circumstances will Great Brook be responsible for travel expenses or other expenses incurred by registrants.
Scheduled Workshops
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Alexandria, VA (Washington, DC Area)
Survey Design Workshop, October 6-7, 2010
Survey Data Analysis Workshop, October 8, 2010
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Our last workshop or 2010 will be held in the Washington DC area, at the Embassy Suites in Old Town Alexandria. The house is very conveniently located directly across from the King Street Metro stop. (I mean that quite literally. From the elevated Metro platform, you will look across a Metro parking lot at the Embassy Suites and a Hilton.) The hotel is a short 2 Metro stops from Washington Reagan Airport (DCA). Old Town Alexandria is a delightful area with shops and eateries along with convenient Metro access to the city.
The Survey Design Workshop will be held from 8:30 am to 5 pm each day. The Data Analysis Workshop will start at 8:30 and end by 4 pm to help people catch evening flights home.
The time period for the Early Registration & Payment Discount ends on September 15.
The class is definitely being held.
We have a few seats remaining.
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Follow the links for pricing information for the
The workshop registration includes lunch, workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions. We accept checks and credit cards (Visa, MasterCard, and American Express). Payment in full is required prior to the workshop. Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information. See our cancellation policy.
We offer discounts for early registration & early payment, colleague referrals, repeat attendees, and for clients of our Survey Mentor & Survey Audit services.
1900 Diagonal Road
Alexandria, Virginia 22314
703-684-5900
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1767 King Street
Alexandria, VA
(703) 837-044
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1456 Duke Street
Alexandria, VA
(703) 548-5474
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1616 King Street
Alexandria, VA -
(703) 299-9900
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1757 King Street
Alexandria, VA
(800) 989-1574
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116 South Alfred Street
Alexandria, VA -
(703) 838-8000
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