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Organizational Effectiveness Through Feedback Management
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>> Events
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for a
Survey Workshop
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of newly scheduled workshops.
We target areas where interest has been shown.
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Read
from attendees of Great Brook's Survey Workshops
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View a short online presentation
summarizing the concept of surveying and outlining our courses.
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 Contract Holder GS-02F-0126U
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Has a work colleague attended
one of Dr. Fred's workshops?
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Contact us for a custom private, survey workshop delivered at your company site, which is more cost effective for larger groups to be trained.
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Great Brook is a member of the Resource Center for Customer Service Professionals (RCCSP) Professional Education Alliance.
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Service Insights Newsletter
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Dr. Frederick C. Van Bennekom, principal of Great Brook Consulting, frequently delivers public workshops and delivers presentations at industry conferences. Workshops that we deliver are:
Click on the workshop title to see a description and curriculum outline.
 for a Workshop
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Dr. Fred's class in Kuala Lumpur in 2010.
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Survey Design Workshop
Survey Data Analysis Workshop
Survey Workshop Webinar Series
Customer Feedback Program Design Workshop
Design for Supportability Workshop
Please contact us if you would like more detailed information about the workshop curriculum.
Currently scheduled public workshops are shown below. We typically offer the Survey Workshop series 6 to 8 times each year in various locations in the US and internationally. Our international deliveries are managed by Great Brook business partners, and registrations are handled through then. We also offer private workshop deliveries at your office if you have a number of people to be trained.
Date
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Workshop
* Links to Workshop Description *
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City
* Links to Workshop Details *
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Venue
* Links to the Venue *
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February 28-29, 2012
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Orlando, FL
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Embassy Suites Orlando - Airport, Orlando, FL
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March 1, 2012
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Orlando, FL
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Embassy Suites Orlando - Airport, Orlando, FL
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May 10-11, 2012
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Seattle, Washington (state)
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May 12, 2012
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Seattle, Washington (state)
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June 19-20, 2012
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Washington DC area
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Embassy Suites, Old Town Alexandria, VA
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June 21, 2012
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Washington DC area
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Embassy Suites, Old Town Alexandria, VA
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Private Delivery Upon Request
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All workshops
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At your office
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Contact Us to discuss pricing, customization and scheduling
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Note: Soon we will be adding a computer-based training option.Workshop Discounts & Other Policies
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Early Registration Discount
Early Registration Discount. Register at least 21 days prior to the workshop and receive a $100 discount for our three-day survey workshop series! If registering for fewer than three days, we will prorate the discount. For our new one-day Customer Feedback Program Design Workshop, the discount would be $50.
Early registration discount can be earned in addition to the other discounts discussed below.
Early Payment Discount
Early Payment Discount. Complete payment at least 21 days prior to the workshop and receive a $100 discount for our three-day survey workshop series! If registering for fewer than three days, we will prorate the discount. (Please note "complete payment means the funds are in Great Brook's accounts. Providing a purchase order is not considered a completed payment.) For our new one-day Customer Feedback Program Design Workshop, the discount would be $50.
Early registration discount can be earned in addition to the other discounts discussed below.
Colleague Referral Discount
Multi-Colleague Discount. Perhaps a colleague in your company has attended one of our two- or three-day workshops (raving about it of course!), and you'd like to attend as well now that your survey program is in full swing. Get a referral from that colleague, and Great Brook will extend a discount as described below. The colleague discount also applies for colleagues concurrently attending one of our workshops.
The second person from the company receives $200 off the regular price.The third person receives $300 off the regular price.The fourth person receives $400 off the regular price.The fifth person (and beyond) receives $500 off the regular price. With 5 or more people, consider having a Private Workshop delivered at your site. Contact us to discuss.The above discounts were designed for our 3 day Survey Design & Data Analysis series. If the new registration is for fewer than 3 days of workshop attendance, for example, for our new Customer Feedback Program Design Workshop, then we will prorate the discount.
Please contact us directly to make these special arrangements or indicate your company colleague's name on our registration form in the text box for "How did you hear about us?"
Return Attendance Discount
Previous Attendee Discount. Some people who have attended our workshops contact us later to say that their survey project got put on hold and now they need a refresher. Or, they've seen the listing of the new material we have added and would like to attend again. For previous attendees of one of our workshops, you can attend the same workshop days for a second time at half price. Other discounts could be applied at a 50% basis, except for the Multi-Colleague Discount. Please contact us directly to make these special arrangements.
Survey Mentor & Survey Audit Discounts
In addition to our Survey Design & Data Analysis Workshops, Great Brook applies its survey expertise to survey projects for clients, delivering both complete survey projects and targeted consulting for critical aspects of a survey project. We offer discounts to clients who purchase a combination of our workshop and our higher level survey consulting products, in our Survey Mentor and Survey Audit suites of products.
Questionnaire Quality Check is included in our Survey Design Workshop deliverablesSupport Services Questionnaire Review clients receive a $50 discount on our 3-day Workshop seriesSurvey Counselor clients receive a $50 discount on our 3-day Workshop seriesQuestionnaire Designer clients receive a $75 discount on our 3-day Workshop seriesSurvey Consultant clients receive a $100 discount on our 3-day Workshop seriesData Analysis Consultant clients receive a $50 discount on our 3-day Workshop seriesData Analysis, Management Report & Presentation Package clients receive a $200 discount on our 3-day Workshop seriesVoice of the Stakeholder Audit & Survey Audit clients receive a $100 discount on our 3-day Workshop seriesIf you attend the Workshop first and later decide to purchase those survey advisory services, we will apply the discounted amount to the purchase of those services. Workshop registrants also qualify for a 30% discount off the price of the Support Service Questionnaire Library.
Cancellation Policy
What if you have to cancel? If you cancel your registration with at least 14-days' notice, your registration fee will be refunded in full. Cancellations with 7 to 14 days' notice will be subject to a cancellation charge of up to $50 per day of workshop for which you were registered. Cancellations with 7 or fewer days' notice will be subject to a cancellation charge of up to $100 per day of workshop for which you were registered. (The charge would cover the cost of meals to which we've committed at the meeting venue and the cost of processing refunds, particularly on credit cards. Any cancellation charge assessed would be only to cover these costs.)
Can I transfer my registration? You can transfer your registration to a colleague or to a later workshop delivery, which would most likely avoid all the cancellation charges.
What if we have to cancel? If we should have to cancel the workshop due to an inadequate number of registrants -- which has never happened -- we will give registrants at least 14-days' notice. Under no circumstances will Great Brook be responsible for travel expenses or other expenses incurred by registrants.
Scheduled Workshops
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Orlando, Florida
Survey Design Workshop, February 28-29, 2012
Survey Data Analysis Workshop, March 1, 2012
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The early registration and payment period will expire on February 7, 2012.
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Our first US workshop of 2012 will be held at the Embassy Suites Orlando - Airport, 5835 T. G. Lee Boulevard, Orlando, FL 32822
Tel. +1 (407) 888-9339. (Not: Orlando has several Embassy Suites. Don't pick the wrong one.) Our hotel is about a mile from Orlando International Airport (MCO) with a courtesy shuttle, and not far from all the Orlando destination sites.
The Survey Design Workshop will be held from 8:30 am to 5 pm each day. The Data Analysis Workshop will start at 8:30 and end by 4 pm to help people catch evening flights home.
Follow the links for pricing information for the
The workshop registration includes lunch workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions. We accept checks and credit cards (Visa, MasterCard, American Express, and Discover). Payment in full is required prior to the workshop. Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information. See our cancellation policy.
We offer discounts for early registration & early payment, colleague referrals, repeat attendees, and for clients of our Survey Mentor & Survey Audit services.
Seattle, Washington
Survey Design Workshop, May 10-11, 2012
Survey Data Analysis Workshop, May 12, 2012
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The early registration and payment period will expire on April 19, 2012.
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Our second US workshop of 2012 will be held at the DoubleTree Suites by Hilton Hotel Seattle Airport - Southcenter, 16500 Southcenter Parkway, Seattle, WA 98188, Tel:+1 (206) 575-8220. Our hotel is conveniently located a few miles from Sea-Tac Airport (SEA), and the hotel has a courtesy shuttle.
The Survey Design Workshop will be held from 8:30 am to 5 pm each day. The Data Analysis Workshop will start at 8:30 and end by 4 pm to help people catch evening flights home. Yes, the Data Analysis Workshop is scheduled for a Saturday. We have had requests for classes that span weekends, so we thought we try it with this one.
Follow the links for pricing information for the
The workshop registration includes lunch workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions. We accept checks and credit cards (Visa, MasterCard, American Express, and Discover). Payment in full is required prior to the workshop. Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information. See our cancellation policy.
We offer discounts for early registration & early payment, colleague referrals, repeat attendees, and for clients of our Survey Mentor & Survey Audit services.
Alexandria, VA (Washington, DC Area)
Survey Design Workshop, September June 19-20, 2012
Survey Data Analysis Workshop, June 21, 2012
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The early registration and payment period will expire on June 5, 2012.
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One of our favorite places to hold our workshops is the Embassy Suites, 1900 Diagonal Road, Old Town Alexandria, Virginia Tel: +1 (703) 684-5900. We love this area for our workshops because 1) it is so convenient to the Metro and to Reagan National Airport (DCA) and 2) the neighborhood. It's a pleasant walk down King Street toward the Potomac along an array of shops and interesting, local restaurants as evening distractions after a solid day of learning.
The hotel is literally across from the King Street Metro station (see our nearby photo, which was taken from the train platform), and King Street is only two stops to DCA. You can also take the Metro into the city in the evening to see the sights if you wish. We're not from DC, but we always use the Metro when in town. The first time learning how to buy and use a ticket can be a challenge, but it's worth the investment.
The Survey Design Workshop will be held from 8:30 am to 5 pm each day. The Data Analysis Workshop will start at 8:30 and end by 4 pm to help people catch evening flights home.
Follow the links for pricing information for the
The workshop registration includes lunch -- most likely at Joe Theismann's Restaurant -- workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions. We accept checks and credit cards (Visa, MasterCard, American Express, and Discover). Payment in full is required prior to the workshop. Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information. See our cancellation policy.
We offer discounts for early registration & early payment, colleague referrals, repeat attendees, and for clients of our Survey Mentor & Survey Audit services.
In addition to the Embassy Suites, there are many more hotels in the immediate area. The Hilton and Hampton Inn are almost literally next door. Alexandria has two Hampton Inns, so be sure to chose the one near King Street Metro.