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Dr. Frederick C. Van Bennekom, principal of Great Brook Consulting, frequently delivers workshops and presentations at industry conferences.  Workshops that we deliver are:
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one of Dr. Fred's workshops?
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Synopsis of Articles
Click on the workshop title to see a description and curriculum outline.  
Survey Design Workshop
Please contact us if you would like more detailed information about the workshop curriculum.  
Currently scheduled workshops are shown below.  We typically offer the Survey Workshop series  7 to 10 times each year in various locations in the US -- and we offer private deliveries in your office if you have a number of people to be trained.  
Date
Workshop
City
* Links to Workshop Details *
Venue
* Links to the Venue *
August 7-8, 2008
Survey Design

August 9, 2008
Yes, this is a Saturday.  
Survey Data Analysis
October 7, 2008
Voice of the Customer Retreat
(Boston Area)
The International Golf Club, Bolton, Mass
October 20, 2008
Design for Supportability
October 28-29, 2008
Survey Design
Chicago area
Hilton Indian Lakes Resort, Bloomingdale, IL
October 30, 2008
Survey Data Analysis
Chicago area

Hilton Indian Lakes Resort, Bloomingdale, IL
December 9-10, 2008
Survey Design
Boston area

December 11, 2008
Survey Data Analysis
Boston area

Private Delivery Upon Request
All workshops
At your office
Contact Us to discuss pricing, customization and scheduling
Note: Soon we will be adding a computer-based training option.

 Workshop Discounts & Other Policies
 Early Registration Discount
Early Registration Discount.  Register at least 21 days prior to the workshop and receive a $100 discount for our three-day survey workshop series!   If registering for fewer than three days, we will prorate the discount.  
Early registration discount can be earned in addition to the other discounts discussed below.    

Early Payment Discount
Early Payment Discount.  Complete payment at least 21 days prior to the workshop and receive a $100 discount for our three-day survey workshop series!   If registering for fewer than three days, we will prorate the discount.  (Please note "complet payment means the funds are in Great Brook's accounts.  Providing a purchase order is not considered a completed payment.)  
Early registration discount can be earned in addition to the other discounts discussed below.    

 Colleague Referral Discount
Multi-Colleague Discount.  Perhaps a colleague in your company has attended one of our two- or three-day workshops (raving about it of course!), and you'd like to attend as well now that your survey program is in full swing.  Get a referral from that colleague, and Great Brook will extend a discount as described below.   The colleague discount also applies for colleagues concurrently attending one of our workshops.
The second person from the company receives $200 off the regular price.
The third person receives $300 off the regular price.
The fourth person receives $400 off the regular price.
The fifth person (and beyond) receives $500 off the regular price.  With 5 or more people, consider having a Private Workshop delivered at your site.  Contact us to discuss.
If the new registration is for fewer than 3 days of workshop attendance, then we will prorate the discount.  
Please contact us directly to make these special arrangements or indicate your company colleague's name on our registration form in the text box for "How did you hear about us?"

 Return Attendance Discount
Previous Attendee Discount.  Some people who have attended our workshops contact us later to say that their survey project got put on hold and now they need a refresher.  Or, they've seen the listing of the new material we have added and would like to attend again.  For previous attendees of one of our workshops, you can attend the same workshop days for a second (or third, hopefully not!) time at half price.  Other discounts could be applied except for the Multi-Colleague Discount.   Please contact us directly to make these special arrangements.  

 Survey Mentor & Survey Audit Discounts

In addition to our Survey Design & Data Analysis Workshops, Great Brook applies its survey expertise to survey projects for clients, delivering both complete survey projects and targeted consulting for critical aspects of a survey project.  We offer discounts to clients who purchase a combination of our workshop and our higher level survey consulting products, in our Survey Mentor and Survey Audit suites of products.

Questionnaire Quality Check is included in our Survey Design Workshop deliverables
Support Services Questionnaire Review clients receive a $50 discount on our 3-day Workshop series
Survey Counselor clients receive a $50 discount on our 3-day Workshop series
Questionnaire Designer clients receive a $75 discount on our 3-day Workshop series
Survey Consultant clients receive a $100 discount on our 3-day Workshop series
Data Analysis Consultant clients receive a $50 discount on our 3-day Workshop series
Data Analysis, Management Report & Presentation Package clients receive a $200 discount on our 3-day Workshop series
Voice of the Stakeholder Audit & Survey Audit clients receive a $100 discount on our 3-day Workshop series

If you attend the Workshop first and later decide to purchase those survey advisory services, we will apply the discounted amount to the purchase of those services.  Workshop registrants also qualify for a 30% discount off the price of the Support Service Questionnaire Library.    

 Cancellation Policy
What if you have to cancel?  If you cancel your registration with at least 14-days' notice, your registration fee will be refunded in full.  Cancellations with 7 to 14 days' notice will be subject to a cancellation charge of up to $50 per day of workshop for which you were registered.  Cancellations with 7 or fewer days' notice will be subject to a cancellation charge of up to $100 per day of workshop for which you were registered.  (The charge would cover the cost of meals to which we've committed at the meeting venue and the cost of processing refunds, particularly on credit cards.  Any cancellation charge assessed would be only to cover these costs.)
Can I transfer my registration?   You can transfer your registration to a colleague or to a later workshop delivery, which would most likely avoid all the cancellation charges.  
What if we have to cancel?  If we should have to cancel the workshop due to an inadequate number of registrants -- which has never happened -- we will give registrants at least 14-days' notice.  Under no circumstances will Great Brook be responsible for travel expenses or other expenses incurred by registrants.  

Scheduled Workshops

  Las Vegas
Survey Design Workshop, August 7-8, 2008
Our summer class will be held at the Platinum Hotel, 211 E. Flamingo Road, Las Vegas, NV  89169.   Toll Free Reservations: 877.211.9211 - Phone: (702) 365-5000 .  Due to scheduling of other events in this location in conjuction with The Resouce Center for Service Professionals, we are holding the Survey Design Workshop on Thursday and Friday with the Data Analysis Workshop on Saturday.  

The time period for the Early Registration & Payment Discount ends on July 17.
This class is definitely being held.  
We have a few seats remaining.
The workshops will be held from 8:30 am to 5 pm each day.  The Data Analysis Workshop will end by 4 pm to help people catch evening flights home.  
Follow the links for pricing  information for the
The workshop registration includes lunch,  workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions.  We accept checks and credit cards (Visa, MasterCard, and American Express).  Payment in full is required prior to the workshop.  Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information.  See our cancellation policy.  
Since the conference is being held at the Platinum hotel, we would recommend you stay there.  However, Las Vegas has no shortage of hotels!  So, please feel free to search for other nearby hotels.

 Las Vegas
Design for Supportability Workshop, October 20, 2008
Driving Interaction Between
Customer Support & Product Development

A unique area of Great Brook's expertise lies in Design For Supportability, which examines how the product design process can enhance the supportability of the product in the customer usage period of the life cycle.  Better DFS practices deliver reduced Total Cost of Ownership and higher Net Benefit of Ownership.  We have published a major DFS research report and now we will be delivering a worskhop to explain the principles as part of the AFSMI, SSPA, and TSPA Fall conference.  The conference is at the Mirage Resort.  
Follow the link for a description of this Design for Supportability Workshop.  The registrations for this workshop are not handled through Great Brook.  For information about the conference and registration, please go to the SSPA conference site.

 Chicago Area (Bloomingdale)
Survey Design Workshop, October 28 - 29, 2008

The Chicago area workshop will be held at the Hilton Indian Lakes Resort, 250 W Schick Road, Bloomingdale, IL  60108, (630) 529-0200.  You'll find good directions from their web site.  This is a very lovely, long-standing resort, which was fully renovated in 2003 an is now part of the Hilton chain, yet it is about 20 minutes from O'Hare airport. If you're a golfer or want some down-time at a spa, consider spending some extra time at the Resort.  We have used this facility several times, and it has worked out wonderfully.  

The workshops will be held from 8:30 am to 5 pm each day.  The Data Analysis Workshop will end by 4 pm to help people catch evening flights home.  
The time period for the Early Registration & Payment Discount ends on October 7.
Follow the links for pricing  information for the
The workshop registration includes lunch,  workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions.  We accept checks and credit cards (Visa, MasterCard, and American Express).  Payment in full is required prior to the workshop.  Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information.  See our cancellation policy.  

The Resort is about 20 minutes from O'Hare International Airport, but since it is about 5-10 minutes off interstate highways, it is also readily accessible from Midway.  Cab fare from O'Hare should be around $25.  The Resort has a relationship with A-1 Airport Limousine Service.  Shared car to/from O'Hare is about $20/person and $48 to/from Midway.  Call 800-354-5849.
For simplicity's sake, it would be simplest to stay at Indian Lakes (and get your Hilton points), but here are other nearby hotels found through Google Maps.  Of course, there are many more hotels 5-10 miles away.  

Indian Lakes Resort
250 W Schick Rd, Bloomingdale, IL
(630) 529-0200
Our Workshop Hosts
Courtyard by Marriott
275 Knollwood Dr, Bloomingdale, IL
1.3 mi SW - (630) 529-9200
Hilton Garden Inn
551 N Swift Rd, Addison, IL
3.1 mi E - (630) 691-0500
Residence Inn
295 Knollwood Dr, Bloomingdale, IL
1.3 mi SW - (630) 893-9200
Hampton Inn
205 W North Ave, Carol Stream, IL
3.6 mi S - (630) 681-9200
Hampton Inn
1685 W Lake St, Addison, IL
3.6 mi E - (630) 495-9511
Hilton Suites Oakbrook Terrace
10 Drury Lane
Oakbrook Terrace, IL 60108-4614
(630) 941-0100  
About  0.5 miles away.
Holiday Inn Chicago-Carol Strm
150 So. Gary Ave., Carol Stream, Illinois
3.8 mi S - (630) 665-3000
Holiday Inn: Itasca
860 W Irving Park Rd, Itasca, IL
3.8 mi E - (630) 773-2340


 Boston area (Waltham)
Survey Design Workshop, December 9 - 10, 2008

Our last workshops of 2008 will be held at the Forefront Conference Center 404 Wyman Street, Waltham, Mass. 02451, 781-290-2700.  The Center is easy to find just off Route 128 (Interstate 95), about 15 miles west of Boston and 5 miles north of the Mass Pike (Interstate 90).  Forefront is a very professional conference center that we have used for many events.  
The workshops will be held from 8:30 am to 5 pm each day.  The Data Analysis Workshop will end by 4 pm to help people catch evening flights home.  
The time period for the Early Registration & Payment Discount ends on November 18.
Follow the links for pricing  information for the
The workshop registration includes lunch,  workshop training materials, a copy of Dr. Van Bennekom's, Customer Surveying: A Guidebook for Service Managers, and other deliverables as specified in the workshop descriptions.  We accept checks and credit cards (Visa, MasterCard, and American Express).  Payment in full is required prior to the workshop.  Please use our secure registration form or call 978-779-6312, toll free 877-GreatBr, or contact us for further information.  See our cancellation policy.  
Boston's Logan Airport (BOS) is the closest airport -- about 30 minutes drive depending on traffic -- but if you prefer to use smaller regional airports -- as we do -- we recommend Manchester NH (MHT) or Providence RI (PVD), which are both just about an hour's drive but without the complications of driving to Logan.  If you want to avoid having a car rental, Logan Airport has many options for transportation, including shared vans.  Many local hotels listed below have complimentary shuttles to Forefront.  From both MHT and PVD, you would need to have a car rental.  

Home Suites Inn
455 Totten Pond Road
Waltham, MA 02451-1901
(866) 335-6175  0.9 mi S
Courtyard by Marriott
387 Winter St
Waltham, MA 02451-8714
(781) 419-0900  0.9 mi S
Best Western
477 Totten Pond Rd
Waltham, MA 02451-1901
(781) 890-4937  0.9 mi S
Doubletree
550 Winter St
Waltham, MA  02451-1202
(781) 890-6767  1.1 mi S
Westin
70 Third Avenue
Waltham, MA 02451-7523
(781) 290-5600  1.1 mi S
Sheraton Tara
727 Marrett Road
Lexington, MA 02421-7311
(781) 862-8700 2.5 mi N
Holiday Inn Express
385 Winter Street
Waltham, MA 02451-8714
(866) 335-6208  0.9 mi S
Summerfield Suites
54 Fourth Avenue
Waltham, MA 02451-7507
(781) 290-0026  1.2 mi S
48 Monument Sq # 2
Concord, MA
(978) 369-2373 - 6.0 mi NW
This historic Inn is in the center of Concord, a delightful New England.  Walk to restaurants and shops, which will be decorated for Christmas.
Lexington Battle Green Inn
1720 Massachusetts Ave Ste 1
Lexington, MA 02420-5301
(781) 862-6100
I've never been here, but it looks like a great spot for a change from corporate hotels.



                                                                                                                                                                                                                                                                                                           
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