General Management Bibliography

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Leadership Investment: : How the World's Best Organizations Gain Strategic Advantage Through Leadership Development, Robert M. Fulmer and Marshall Goldsmith, NY: AMACOM, 2001, 332 pages, approximately $24.
Shackleton's Way: Leadership Lessons from the Great Antarctic Explorer by Margot Morrell, Stephanie Campbell, Viking Press, 2001, 224 pages, approximately $20.
Generations at Work Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace, Ron Zemke, Claire Raines, and Bob Filipczak, Amacon, 2000 This book was reviewed for The Professional Journal of AFSMI. To see the review, click on the book title.
Amplifying Your Effectiveness : Collected Essays by Gerald M. Weinberg (Editor), James Bach (Editor), Naomi Karten (Editor)
The New New Thing: A Silicon Valley Story, Michael Lewis, NY: W.W. Norton Company, 2000. This book was reviewed for The Professional Journal of AFSMI. To see the review, click on the book title.
The Lexus and the Olive Tree, Thomas L. Friedman, NY: Farrar, Straus, and Giroux, 1999 This book was reviewed for The Professional Journal of AFSMI. To see the review, click on the book title.
The Mentor's Spirit: Life Lessons on Leadership and the Art of Encouragement, Marsha Sinetar, New York: St. Martin's Press, 1998. This book was reviewed for The Professional Journal of AFSMI. To see the review, click on the book title.
Central Banking in Theory and Practice, Alan S. Blinder, MIT Press: Cambridge: MA, 1998.
Economic Puppetmasters, Lawrence B. Lindsey, The AEI Press: Washington, D.C., 1999.
Mission Critical: Realizing the Promise of Enterprise Systems , Thomas Davenport, Harvard Business School Press, hardcover, 352 pages, February 2000. Approx. $30.
The Social Life of Information, John Seely Brown, Harvard Business School Press, Hardcover - 336 pages (February 2000). Approx. $20.
The Cluetrain Manifesto : The End of Business As Usual, Christopher Locke, Rick Levine, Doc Searl, David Weinberger, Perseus Books, Hardcover - 224 pages, 1st edition (February 2000). Approx. $15
The GE Way Fieldbook : Jack Welch's Battle Plan for Corporate Revolution, Robert Slater, McGraw-Hill, Paperback - 312 pages 1st edition (December 1999), Approx. $20.
The New Pioneers : Men and Women Who Are Transforming the Workplace and Marketplace, Thomas Petzinger, Jr., NY: Simon and Schuster, 1999. This book was reviewed for The Professional Journal of AFSMI. To see the review, click on the book title.
When Sparks Fly: Igniting Creativity in Groups, Dorothy Leonard & Walter Swap, Harvard Business School Press, Boston, 1999. This book was reviewed for The Professional Journal of AFSMI. To see the review, click on the book title.
Product Development for the Service Sector: Lessons from Market Leaders, Scott J. Edgett and Robert G. Cooper, October 1, 1999. Approx. $30.00. Hardcover. 256 pages. Perseus Books.
The Next Common Sense : Mastering Corporate Complexity Through Coherence, by Michael Lissack, Johan Roos, Thomas Petzinger, Jr., May 1999. Approx. $17.50 Hardcover. 232 pages. Nicholas Brealey publishers.
The Strategy and Tactics of Pricing, Thomas Nagle & Reed Holden, Prentice Hall, 1995, 409 pages; approx. $40. If you are trying to design your service program offerings and are looking for guidance on pricing, this a good textbook to get under your belt. The authors describe different pricing strategies (cost-plus driven, competition driven, customer driven, and value based), making the argument through example and through math for value based pricing as the best way to maximize profitability. They also cover: pricing in the marketing mix, the psychology of pricing, life cycle pricing, pricing for different market segments, and how to measure price sensitivity. The book does not, unfortunately, have many examples from service industries, but the logic is readily applicable.
Performance Measurement Example Collection: Customer Support, Jack Zigon, 1998, approx. $100.00
The Balanced Scorecard : Translating Strategy into Action, Robert S. Kaplan, David P. Norton, 1996, Harvard Business School Press, approx. $21, 322 pages.
Performance Drivers : A Practical Guide to Using the Balanced Scorecard, Nils-Goran Olve, Jan Roy, Magnus Wetter, 1999, John Wiley & Sons, 272 pages, approx. $56.
Measure Up! : Yardsticks for Continuous Improvement, Richard L. Lynch, Kelvin F. Cross (Contributor), Blackwell Publishers, 1995, approx. $25.
Emotional Capital: Capturing Hearts and Minds to Create Lasting Value, Kevin Thomson, Business Book Network, 1998, 340 pages, approx. $25.