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Organizational Effectiveness Through Feedback Management
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>> Shipping Details for Product Orders
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Review our
Read our latest article on
and learn the dramatic shortcomings of a pooled service delivery design -- and horrific Servcie Recovery.
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Learn how to conduct a survey project from questionnaire design
to survey administration
to data analysis.
 March 2-4, 2010 DubaiMarch 15-19, SingaporeMarch 23-24, Kuala LumpurApril 21-23 2010, Wash DCJune 21-23, 2010, Chicago~~~
TBA Summer/Fall 2010~~~
Learn how to design a
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View a short online presentation
summarizing the concept of surveying and outlining our courses.
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Provides targeted assistance on your survey questionnaire and project while being mentored on good survey practices.
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 Contract Holder GS-02F-0126U
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Need more than
targeted survey consulting?
Great Brook specializes in
the design and execution of
Custom Survey Research Projects to meet
your individual needs.
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Get an experti's review of the feedback management processes in your organization for customers or other stakeholder groups --
or get a deep dive assessment of your survey program.
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Have a question about surveying you'd like to have answered in a future Insight article?
Please contact us.
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Self-help guidance for your survey project
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Private On-site Survey Workshops are available at your company. This may prove more cost effective and deliver immediate value to your survey program as we build your survey instrument in class.
Please contact us for details.
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For a comprehensive list
of survey automation tools
for your survey program.
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Here are some details about our product shipping practices. Many of these are noted on our order form. International customers -- that is, outside the US -- please read that section.
Shipping rates shown are per item ordered. Shipping cost for additional items are half off. We will calculate total charges for shipping. Items ship from Massachusetts in the eastern United States.First 2 shipping options -- Media Mail and Priority Mail -- are available in the US only.Note our business policy regarding products damaged in shipment. Domestic (within US) Shipments
Please note that Media Mail is ground shipment, and shipping time depends on distance from Massachusetts. East coast shipments should take 1-3 days, but shipments to the west coast can take a week (or more). Please note that we discount the cost for Priority Mail shipments within the US. These shipments typically take 2-3 days to the west coast and 1-2 days for the east coast and midwest. We have found the US Postal Service to be a very reliable shipper over the years at reasonable cost. We have never had a shipment within the US get lost, and only occassionally has the shipment time been unexpectedly long -- typically for Media Mail. International ShipmentsWe ship internationally using the United States Postal Service (USPS) for both pricing reasons for clearing customs. The quoted price on our order form is for their "Priority Mail International" service.For some countries this service may not be available or may require charges beyond what is quoted. In that case, we will contact you by email before shipping to get your approval. International shipments made through the USPS leave the US by air within 24-48 hours. They are then transfered to the destination country's postal service to complete delivery (after passing through customs). We have learned the hard way that some countries have better postal services than others. Unfortunately, no tracking is available since the different countries' postal services are not that integrated. Typical delivery times we have found are: Canada and Mexico: 1-2 weeks. That is NOT a typo. That is based on my experience. In fact, we have had packages shipped to Mexico never arrive at their destination, and we've had shipments take 2 weeks to get to major Canadian cities, such as Vancouver and Alberta. Europe: 4-7 daysAfrica: 2 weeksAsia & Pacific Rim: 2 weeksWe can offer more expedited shipping internationally, but we will quote you the price. This can get very expensive !!! For example, shipping our book (which is about 1 1/2 pounds, less than a kilo) to Western Europe:USPS Global Express Guaranteed, 3 day delivery for about $70.00FedEx International Economy®, a 7-day delivery for about $101.00We have never found anyone interested in paying those shipping prices. You can verify these prices on the shippers' web sites. We do not try to make extra money on shipping, just cover our costs.
We wish there was a way to ship internationally with a high level of service at a reasonable price. If you know of ways to do so, please let us know.